What are the requirements for a rental?
A valid driver's license, credit card and signed waiver required with all rentals.

What are the payment terms of the rental fee?
The full rental fee will be paid at the time of pickup with the deposit being refunded at the time of the return of the rental item.

What are the terms of the security deposit? 
TobagoEbike places the applicable credit hold on the credit card account until the rental equipment is returned.

What happens if I return the equipment after the agreed time?
All rental equipment must be returned by the agreed time, to the agreed location, to avoid additional late fee charges of one hour rental amount for every hour late.

What happens if the equipment is damaged while in my possession?
You will be responsible for the replacement, at full retail value, and equipment rented not returned to TobagoEbike. Per the Rental Agreement, you also agree to replace, for full retail value, any equipment damaged while in your possession.

Are helmets required?
Yes, helmets are required and you MUST wear one at all times while using the rental equipment. Helmets are provided as part of the Rental Agreement.

What is the cancellation policy?
There is a 24-hour cancellation policy in effect for our bicycle rentals. Rentals canceled with less than 24 hours’ notice will be charged 50% of rental rate.